Fair Consumer Protection

Cancellation, Return & Refund Policy

Operated under Bukitoz Technologies Private Limited. We strive to provide transparent, equitable resolution for all orders placed on Bukitoz.

1. Cancellation Terms

Before Kitchen Acceptance: 100% full, immediate refund if cancelled before the restaurant accepts or starts food preparation.
After Kitchen Acceptance: Due to the perishable and customized nature of freshly prepared meals, cancellations cannot be accepted once cooking has begun.

2. Damaged, Missing, or Incorrect Deliveries

If your package is damaged, tampered with, or items are missing upon delivery, report the issue via in-app customer support or email support@bukitoz.com within 2 hours of receipt with photo verification. Our support desk will issue a full or pro-rata refund upon verification.

3. Refund Turnaround Timeline

      Source Account Credit (5 to 7 Business Days):

      Approved refunds are credited directly back to the original payment source (Bank Account, UPI ID, or Card) within 5 to 7 business days as per Indian banking settlement cycles and Razorpay processing standards.

4. Contact Support

For refund status inquiries, reach us at support@bukitoz.com or call +91 7500376025.